Shipping policy

Free shipping on every order.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

Delivery time

Once shipped, orders arrive within 7–12 business days, depending on your location.

Tracking

As soon as your order ships, we'll email you a tracking number so you can follow your package.

Where we ship

United States, Canada, United Kingdom, Australia, New Zealand, Andorra, Finland, France, Germany, Greece, Italy, Netherlands, Norway, Poland, Portugal, Spain, Switzerland, Mexico, Argentina, , Chile, Colombia, Costa Rica, Guatemala, , Jamaica, and Peru.

Holiday season

Carriers get busier around the holidays. If you're buying a gift, we recommend ordering early.

Delayed or lost packages

If your tracking hasn't updated in 7 days, or your order hasn't arrived within 20 business days, email us at pupglow05@gmail.com and we'll help you sort it out.

Customs and import fees

International orders may be subject to import duties or taxes set by the destination country. These fees, if any, aren't included in the price and are the customer's responsibility.